1. General Information
These Terms and Conditions (“Terms”) govern your use of the website and services provided by Eaterysupply Ltd (“we,” “us,” “our”). By accessing or using our website www.eaterysupply.com or any of our services, you agree to be bound by these Terms.
Company Details
Company Name: Eaterysupply Ltd
Company Number: 16021614
Company Type: Private Limited with Share Capital
Business Activity (SIC): 46320 – Wholesale of Meat and Meat Products
If you do not agree with these Terms, you must refrain from using our services.
2. Definitions
- Customer: The individual or business purchasing goods or services from Eaterysupply Ltd.
- Products: Goods provided by us, including but not limited to fresh meat, poultry, vegetables, groceries, frozen items, and marinated meats.
- Website: Refers to www.eaterysupply.com.
3. Orders and Acceptance
3.1. Placing Orders
- All orders must be placed via our website or directly with your account manager.
- Orders are subject to availability and confirmation by us.
- Prices are as listed on the website or in bespoke catalogues provided to customers.
3.2. Order Acceptance
- Orders are only considered accepted once we confirm them via email or other written communication.
- We reserve the right to refuse or cancel any order at our sole discretion, including for reasons such as non-payment, stock unavailability, or misuse of services.
4. Pricing and Payment
4.1. Pricing
All prices are listed exclusive of VAT unless otherwise stated. Bespoke pricing agreements are honored only for the duration specified in the agreement.
4.2. Payment Terms
Payment terms will be as agreed with each customer and detailed in their account. We reserve the right to charge interest on overdue payments at a rate of 8% per annum above the Bank of England base rate.
4.3. Payment Methods
Accepted methods include bank transfers, credit/debit cards, and direct debit.
5. Delivery
5.1. Delivery Services
Deliveries within the M25 area are made using our fleet of temperature-controlled vehicles. Deliveries outside the M25 are fulfilled via chilled box systems (up to 30kg) or palletized services (for orders above 200kg).
5.2. Delivery Times
Standard delivery times are communicated at the time of order placement. Next-day delivery is available for orders confirmed before the cut-off time.
5.3. Risk and Ownership
Risk in the goods passes to the customer upon delivery. Ownership of the goods remains with us until full payment is received.
6. Returns and Refunds
6.1. Returns
Returns are only accepted for products that are incorrect, damaged, or defective upon delivery. Issues must be reported within 24 hours of delivery.
6.2. Refunds
Approved refunds are processed within 7 business days. Refunds may be issued as a credit or through the original payment method.
7. Customer Accounts
7.1. Account Setup
Customers are required to create an account to use our services. Accurate and up-to-date information must be provided. Account holders are responsible for maintaining the confidentiality of their login credentials.
7.2. Account Suspension or Termination
We reserve the right to suspend or terminate accounts for non-compliance with these Terms or misuse of services.
8. Product Information
8.1. Product Descriptions
All product descriptions are accurate to the best of our knowledge. Variations in product appearance may occur due to natural differences in meat, poultry, and other goods.
8.2. Shelf Life
All products are delivered with a minimum 4-day chilled shelf life. Products should be stored in accordance with the instructions provided.
9. Intellectual Property
All content on the website, including logos, images, and text, is the property of Eaterysupply Ltd and protected under applicable intellectual property laws. Unauthorized use or reproduction is strictly prohibited.
10. Liability
We are not liable for any loss or damage arising from:
- Delayed or failed delivery due to circumstances beyond our control.
- Improper storage or use of products by the customer.
Our liability is limited to the value of the goods purchased.
11. Privacy
We respect your privacy and handle personal data in accordance with our Privacy Policy, available on our website.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the English courts.
13. Amendments
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on the website, and continued use of our services constitutes acceptance of the updated Terms.
Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Eaterysupply Ltd
Email: support@eaterysupply.com
Phone: +44 123 456 7890
Registered Office: East London, UK