At Eaterysupply.com, we strive to ensure your satisfaction with every purchase. If you encounter any issues with your order, please review our refund and return policy outlined below.
Eligibility for Returns
Fresh Items
Returns are accepted for all fresh items if reported within 24 hours of delivery.
Frozen and Grocery Items
Returns are accepted for frozen and grocery items if the issue is reported within 7 days of delivery. Items must be unopened, unused, and in their original packaging to qualify for a return.
How to Report an Issue
To initiate a return or refund, please email us at Support@eaterysupply.com with the following details:
- Order Number: Mention your order reference for verification.
- Description of the Issue: Provide details of the problem encountered.
- Photographic Evidence: Attach clear pictures of the affected product(s) to help us address your concern efficiently.
Refund and Credit Notes
- Refunds: Processed within 2-3 working days once the return request is approved.
- Credit Notes: Issued within 2 working days, redeemable against future orders.
Exclusions
We reserve the right to refuse returns or refunds for:
- Items that have been opened, used, or tampered with (except fresh items with reported quality issues).
- Returns reported outside the specified timeframes.
Thank you for choosing Eaterysupply.com. We value your business and are committed to resolving any issues swiftly and to your satisfaction. For further assistance, contact us at Support@eaterysupply.com.